This Privacy Policy explains how NOVO COLLECTION INC ("Novo Collection", "we", "us") collects, uses, shares and protects personal information when you visit oygold.com (the "Website"), contact us, or visit our showroom at 36 West 47th St, Unit 11W, New York, NY 10036, USA. By using the Website you agree to the practices described below.
1. Information We Collect
- Information you provide: your name, email address, phone number, the type of inquiry and any details you include in your message when you use our contact form, call or email us.
- Trade information: for wholesale accounts, business name, address, resale certificate and tax identification details that you choose to send us.
- Technical information: IP address, browser type, device information, pages viewed and referring pages, collected automatically through server logs and essential cookies.
2. How We Use Information
- to respond to your inquiries, prepare quotes and schedule showroom appointments;
- to open and manage wholesale accounts and verify eligibility for trade pricing;
- to process orders, arrange insured shipping and provide after-sale service;
- to keep the Website secure, prevent fraud and spam, and improve our content;
- to comply with legal obligations, including anti-money-laundering rules that apply to dealers in precious metals, stones and jewels under the USA PATRIOT Act.
We do not sell your personal information and we do not use it for automated decision-making.
3. Sharing of Information
We share personal information only with service providers who help us operate our business (such as email hosting, payment processors and insured carriers), with professional advisers, and with authorities when required by law. Service providers may use your information only to perform services for us.
4. Data Retention
We keep inquiry data for up to 24 months after our last contact with you, and transaction and account records for as long as required by U.S. tax and financial record-keeping laws (generally five to seven years).
5. Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
6. Your Rights
Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of marketing communications. Residents of California and other states with consumer privacy laws may exercise these rights by contacting us using the details below. We will not discriminate against you for exercising your rights.
7. Children's Privacy
The Website is not directed to children under 13, and we do not knowingly collect personal information from children.
8. Cookies
We use essential cookies and similar storage to keep the Website working. Embedded maps provided by Google may set their own cookies. See our Cookie Policy for details.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above shows when the latest changes took effect.
NOVO COLLECTION INC
36 West 47th St, Unit 11W, New York, NY 10036, USA
Phone: (712) 337-2386
Email: [email protected]